Feedback from previous guests about their experience.
64%
liked the hotel and would stay again
Great location
Friendly staff
Room condition
Expensive dining
6.4/10
Nice
Rooms
6.4
Location
7.9
Service
7.2
Dining
5.5
Guest reviews
6.4/10
based on 15 reviews
8.0
8.0/10 based on 1308 reviews
Leonard
United Kingdom,
June
2024
7.6/10
The hotel is situated in one of the best locations in Amsterdam, offering a quiet and safe environment with numerous restaurants and bars nearby. While the rooms may have open holes in the walls with wires, the friendly staff make up for it with their helpful service. The dining options may be expensive, but there are alternatives close by.
Rooms
7.0
The rooms had open holes in the wall with wires coming out of them, but they were clean and may have been tight.
Service
8.0
The staff, despite only showing up around 11am/12pm for an hour, were very friendly and helpful.
Location
9.0
The location is one of the best in Amsterdam, with plenty of dining options nearby and a short distance from the city center.
Dining
6.0
The dining at the hotel was expensive, but there were other dining options in close proximity.
Facilities
8.0
The hotel facilities were really nice, despite some quality issues like 'bad' pixels in the window opening views.
Great location
Room condition
Peter
United States,
June
2024
7.2/10
The hotel is conveniently located near a tram station, making it easy to travel to central Amsterdam. The rooms, while admittedly small, are nicely arranged with everything one may need despite being in a basement setting. The service was super friendly and helpful, offering polite explanations and guidance for our tour. However, the dining experience was deemed way too expensive for the offerings, lacking variety and flexibility. The location provides a quiet retreat, with cool water and coffee offered for free and surrounded by plenty of restaurants and bars for convenience.
Rooms
7.0
The rooms, while small, are nicely arranged and have everything one may need.
Service
9.0
The service was super friendly and helpful, providing polite explanations and guidance.
Location
8.0
The location offers a quiet retreat near a tram station, surrounded by restaurants and bars.
Dining
5.0
The dining experience was way too expensive for what was offered.
Facilities
7.0
The facilities were satisfactory.
Jamie
United Kingdom,
June
2024
7.4/10
My stay at the hotel was comfortable and convenient for my professional needs at the RAI venue. The room was clean and well-furnished, although a bit basic without tea/coffee facilities, but that wasn't a major issue. Breakfast was decent, and the hotel's location was perfect for any business activities near RAI.
Rooms
7.0
The room was clean and well-furnished, even though it was a bit small for one person. It lacked tea/coffee facilities, which would have been a nice addition to make it more comfortable.
Service
8.0
The service at the hotel was nice and helpful. The staff was friendly and accommodating, making my stay hassle-free. I also appreciated the availability of a coffee machine and water at all times.
Location
8.0
The hotel's location was very good for any professional needs at the RAI venue. It was a bit outside the city center but easily accessible by tram and metro. Being close to the RAI was a big advantage for me.
Dining
7.0
The dining experience was good overall. I enjoyed the breakfast, although it could have had a better range of options. The hotel's proximity to an excellent restaurant next door was a convenient perk.
Facilities
7.0
The facilities were sufficient for my needs during the stay. While there wasn't anything extraordinary, everything was functional and met my expectations for the price paid.
William
United Kingdom,
May
2024
7.2/10
The hotel offers a good size room in a nice location, but could use some improvement in maintenance. The water temperature in both the room and taps was an issue. The service was helpful and welcoming, with a tidy room and complimentary water provided. The location is convenient for visiting the RAI and getting around easily with trams, but distant from the train station and airport. Dining options varied from very good organic food to poor quality offerings. Facilities were satisfactory with clean and quiet surroundings.
Rooms
7.0
The room was a good size and located nicely, but could use a little TLC in some areas. The cold room and 'hot' water were minor inconveniences.
Service
8.0
The service was helpful and welcoming, and the staff was nice. I appreciated the free water in the room.
Location
8.0
The hotel's location was convenient for visiting the RAI and accessible with trams, but a bit far from the train station and airport.
Dining
6.0
The dining experience varied from very good organic food to poor quality options.
Facilities
7.0
The facilities were basic but clean and quiet, meeting the necessary requirements for a comfortable stay.
Charles
United Kingdom,
May
2024
6.8/10
I found the hotel to be a mix of positives and negatives. The rooms were a bit stuffy with a musty smell, but we enjoyed a lovely view of the street below and a spacious, powerful shower. The service was helpful and courteous, but I missed any apology for inconveniences caused. The location was convenient with easy access to transportation, though the cable connection was poor. Dining was pricey for what it offered, and the facilities were satisfactory.
Rooms
7.0
The room had a musty smell and felt too small for two adults, but the view was lovely, and the shower was impressive.
Service
8.0
The service was helpful and courteous, but the lack of apology for inconveniences was noticeable.
Location
7.0
The location was convenient with easy access to transportation, but the cable connection could be better.
Dining
5.0
The dining was expensive for the offerings, and the inflexibility of the breakfast options was disappointing.
Facilities
7.0
The facilities were satisfactory overall.
convenient location
musty smell
June
United Kingdom,
March
2024
6.6/10
I found the hotel to be a mixed experience. The room, though clean and comfortable for one person, was small and had some mold and stains in the bathroom. The location felt a bit outdated with an odd view from the top floor. However, the service was quite helpful, especially with retrieving my belongings. The dining was on the pricey side but satisfying. Overall, it was an okay stay with some drawbacks.
Rooms
7.0
The room was clean and comfortable but small, with some mold and stains in the bathroom.
Service
8.0
The service was most helpful in retrieving my belongings.
Location
6.0
The location was decent enough but had a slightly outdated feel and an odd view from the top floor.
Dining
6.0
The dining was on the pricey side but satisfying.
Facilities
6.0
The facilities were average.
helpful service
small room
Billy
United States,
December
2023
6.8/10
My stay at the hotel was really a mix of good and not so great experiences. The room I had was good and comfortable, but the check-in confusion led to some inconvenience. The service was a bit rude and lacking in apology for the mix-up. However, the location was convenient with easy access to transportation, and the dining, though a bit pricey, offered a decent all-you-can-eat option. Overall, it was an average experience with some highs and lows.
Rooms
7.0
The room I had was good and comfortable, although there was a mix-up with another guest.
Service
5.0
The service was a bit rude, and the staff did not handle the check-in issue well.
Location
8.0
The location was convenient with easy access to transportation.
Dining
6.0
The dining was a bit pricey but offered an all-you-can-eat option.
Facilities
8.0
The hotel offered tours/ticket assistance which was a nice touch.
Amy
United Kingdom,
November
2023
5.4/10
The hotel had a mix of positives and negatives. The room was comfortable but had a strong unpleasant smell and noise issues. The service was not welcoming or helpful, although it offered tours and ticket assistance. The location was convenient with easy access to transportation, but far from the city center. The dining experience was okay but overpriced. Overall, the facilities were satisfactory with room for improvement.
Rooms
5.0
Despite being comfortable and nice, the room had a strong unpleasant odor and noise issues.
Service
5.0
The service was slow and not welcoming, lacking helpfulness in addressing issues.
Location
7.0
The hotel's location was convenient with nearby tram stops, although a bit far from the city center.
Dining
5.0
The dining options were average but overpriced for the quality offered.
Facilities
6.0
The facilities at the hotel were satisfactory, with room for improvement.
Mitchell
United States,
October
2023
5.0/10
The hotel had a convenient location with tram and metro stations nearby, making it easy to explore the city center. The rooms were disappointing with uncomfortable beds and cleanliness issues. The service lacked friendliness and professionalism, with no apologies for inconveniences caused. The dining options were limited and overpriced, especially for breakfast. However, the hotel offered good facilities for a decent stay.
Rooms
5.0
The rooms were not comfortable, with dirty beds and stains.
Service
5.0
The service was lacking in friendliness and professionalism.
Location
7.0
The hotel's location was convenient with easy access to public transportation.
Dining
5.0
The dining options were limited and overpriced.
Facilities
6.0
The hotel offered decent facilities for a comfortable stay.
Frank
United States,
August
2023
6.2/10
I had a mixed experience at the hotel. The rooms were comfortable with a superb bed and great shower, but they were small for a double and had some mold and stains in the bathroom. The service was a bit lacking as the staff seemed indifferent and did not apologize for any inconveniences caused. On the bright side, the location was perfect for exploring Amsterdam, with easy access to transportation and plenty of dining options nearby. Unfortunately, the dining options were limited and overpriced, leaving much to be desired in terms of value for money.
Rooms
7.0
The rooms were comfortable with a superb bed and great shower, but small for a double with mold and stains in the bathroom.
Service
5.0
The service was lacking as the staff seemed indifferent and did not apologize for any inconveniences caused.
Location
9.0
The location was perfect for exploring Amsterdam, with easy access to transportation and plenty of dining options nearby.
Dining
5.0
The dining options were limited and overpriced, offering poor value for money.
Facilities
6.0
The facilities were average, nothing particularly outstanding or disappointing.
Jim
United Kingdom,
July
2023
7.4/10
The hotel offers an interesting mix of positives and negatives. The rooms, while clean and soundproof, had some quirky features that may not suit all guests. The service was excellent, with cooperative and helpful staff. The location is a prime spot at the heart of a vibrant district but may be a bit far from transport hubs for some. The dining options, although limited at the hotel, are enriched by nearby choices. Overall, a place with character and value for money.
Rooms
7.0
The rooms, despite some unusual features like a direct view into the neighboring room, were clean and sufficiently soundproof.
Service
9.0
The service was top-notch, with very friendly and helpful staff.
Location
8.0
The hotel's location is superb, situated right at the heart of a lively district with plenty of dining options and a metro stop nearby.
Dining
6.0
While the hotel's dining options were limited, there were satisfactory choices available in the area.
Facilities
7.0
The facilities provided were adequate for a comfortable stay.
William
United States,
July
2023
5.4/10
I stayed in a room on the top floor that offered a silent good sleep, but the view from the patio-like door was a bit disappointing as it faced directly into another building. The room itself was a disgrace in terms of maintenance and needed a complete overhaul.
Rooms
5.0
The rooms were in need of maintenance and were a disgrace.
Service
9.0
The staff was really friendly and efficient, making me feel safe being next door to the police station.
Location
8.0
The location was exceptionally clean and quiet, within good walking distance from the RAI center.
Dining
5.0
The dining options were quite limited and expensive for what was offered.
Facilities
5.0
Facilities were in bad quality with no HD broadcasting, affecting the overall experience.
Chris
United Kingdom,
July
2023
7.8/10
The hotel is situated in a lovely area in De Pijp, which offers a hip district full of small cafes, bars, and restaurants. The rooms lacked tea or coffee making facilities, and the thermostat was broken, affecting the comfort. Despite these setbacks, the location is convenient for various purposes, and the friendly staff offered excellent service.
Rooms
7.0
The rooms were nice, but the lack of tea or coffee making facilities and the broken thermostat affected the overall experience.
Service
9.0
The staff was very helpful and accommodating, offering to assist with directions and providing printed instructions. Top-notch service.
Location
8.0
The hotel is located in a vibrant neighborhood within easy reach of Amsterdam's center. A prime location for exploring the city.
Dining
7.0
The dining option seemed satisfying, but the added cost of €15 felt a bit steep. However, the fresh farm-to-table products were a highlight.
Facilities
8.0
The facilities were well-maintained and offered essential amenities, contributing to a comfortable stay.
Lionel
United Kingdom,
June
2023
7.2/10
The hotel has a convenient location close to the city center and within walking distance of amenities. Despite some room issues initially, the staff were helpful and friendly. However, the dining options were limited and overpriced. The hotel facilities were satisfactory and offered good value for the price.
Rooms
7.0
The room I was initially allocated was outdated and had an unusual layout with a patio-like door. However, the staff were accommodating and moved me to a better room on the top floor with a quirky charm.
Service
9.0
The staff at the check-out were really friendly and helpful, making the stay more pleasant. They were welcoming and had a smile for me, which was a nice touch.
Location
8.0
The hotel's location was quiet and conveniently close to the RAI center, where my conference took place. It was easy to access the city center and explore nearby attractions.
Dining
5.0
The dining options at the hotel were limited and expensive for what was offered. It would have been better to have more affordable and fresher food choices nearby.
Facilities
7.0
The hotel facilities were decent and provided necessary amenities for a comfortable stay. While not luxurious, they were sufficient for the price paid.
John
United Kingdom,
May
2023
6.4/10
I had a mixed experience at the hotel. The rooms were well equipped but a bit on the small side, with a broken air conditioning and a window that wouldn't open, yet the presence of a bath was a plus. The cost, around 1000 euros total, seemed a bit high for the room condition.
Rooms
7.0
The rooms were well equipped but slightly small, with a broken air conditioning and a non-opening window. Having a bath was a nice touch.
Service
6.0
The service was quick, thorough, and friendly, but having to rely on the staff to open the door every time was a hassle. The lack of room labels and non-functional internet connection needed improvement.
Location
9.0
The location was quiet and conveniently close to the RAI center for my conference, but also easily accessible with the tram for exploring the city. It struck a nice balance away from the hustle of Amsterdam yet within easy reach of central spots and amenities.
Dining
5.0
The dining experience was disappointing with high prices for limited options. Every morning, only a hard-boiled egg was offered, lacking flexibility in choices and cooking. The included chopped salads did not live up to expectations.
Facilities
6.0
Overall, the facilities at the hotel were satisfactory but could be enhanced. Given the issues with the rooms and dining, the value for money was not fully justified.
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